Shipping & Returns
AltHouse offers free domestic shipping for all orders over 150.00. We use USPS for all domestic shipping and DHL for International delivery.
Please note that your order will only be shipped once payment and delivery details have been approved. When placing an order, make sure to double check the billing and shipping address you enter. AltHouse is unable to reroute packages.
International Orders are often subject to duties and taxes. Shopalthouse.com is not responsible for any duty, tax, or freight charges billed from the country the merchandise is being shipped to.
If you are not completely satisfied with your AltHouse online purchase, you may send it back to us for web credit, exchange or refund. PLEASE NOTE: INTIMATES, SWIMWEAR, and ALL SALE ITEMS, INCLUDING THOSE PURCHASED WITH A PROMOTIONAL CODE, ARE FINAL SALE. No exchanges, no returns. No exceptions.
Footwear and accessories are non-refundable. A web credit will be issued upon return of the following: Shoes, Handbags, Jewelry, Sunglasses, Scarves, Belts and Hats.
- Return Authorization Form.
- Fill out enclosed Return Authorization form, providing name, order number, item(s) you wish to return, and reason for return.
- If you are exchanging, please specify the item number(s), style and requested size in the area provided on the form.
- Exchanges usually ship out within 1-2 days of receiving your return and are subject to availability.
- Refunds will be given in the same form of payment originally used for purchase within 5 days of receiving the return. ***Please note for California residents we do not refund tax on any returned items requesting refund.
- Shopalthouse.com is not responsible for lost/stolen return packages. We recommend that you ship your return via a traceable courier with signature.
Keep the Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. Once shopalthouse.com receives the returned item, we will package and issue the appropriate refund or credit and send you a copy of the receipt via email.
Returns must arrive at AltHouse WITHIN 14 BUSINESS DAYS of the date you received your order. Please allow 5-7 days shipping transit time. All goods must be unworn, unwashed and in perfect condition with tags attached.
Shopalthouse.com offers web credits as a refund option for returned merchandise. Credits do not expire and will remain on your account until completely redeemed.