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Customer Service

 

CUSTOMER SERVICE

We are available by phone or email to answer questions about fit, style or availability of an item and to guide you through the shopping process.  Please email us at info@shopalthouse.com or give us a call at

1-213-488-1374 between 10am and 2pm PST Tuesday through Friday.

 

SPECIAL ORDERS

Most of our stock can be special ordered from the vendor so please let us know if your size is no longer available or we have sold out of your favorite style and/or color on our website.  We will contact the vendor on your behalf and get back to you in 2-3 days to inform whether or not we will be able to fulfill your request.  Once we confirm with the vendor we will ask for a credit card number to hold the item. We will not charge your card until your order is ready to ship from our warehouse. Once payment has processed please allow 2-3 weeks for delivery.  In most cases you will get your package within 14 days, but some items may require additional time.  You will receive a tracking number from us as soon as your item leaves our warehouse. PLEASE NOTE: Special Orders are FINAL SALE. 

For special order inquiries please email info@shopalthouse.com or call 213-488-1374 between 10am and 2pm PST Monday though Saturday